Shipping Policy

At Willadore Collar Co., every collar is handmade and personalized just for you and your best friend! Because each order is made to order, please allow a little extra time for us to create your one-of-a-kind collar.

Processing Time

Most orders are handmade and shipped within 5-10 business days. During holidays, sales, or especially busy periods, processing times may be slightly longer.

Shipping

We currently ship orders throughout the United States and internationally.

Once your order has been shipped, you will receive a confirmation email with tracking information when available. Please allow additional time for your package to arrive after it has been shipped.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of our control. Delays can occasionally occur due to weather, holidays, carrier issues, or other unforeseen circumstances.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order. We are not responsible for packages shipped to an incorrect or incomplete address provided at checkout.

If your order has not yet shipped and you notice an error in your address, please contact us as soon as possible and we'll do our best to help.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the package and the item so we can help determine the best solution.

For packages that are lost in transit, please contact us so we can help you work with the shipping carrier to locate your package.

International Orders

International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country's customs agency. These fees are not included in the purchase price or shipping cost unless otherwise stated.

Questions?

We're always happy to help! If you have any questions about your order or shipping, please contact us at willadore.help@gmail.com